Collections Officer – Field Recovery (1‑year Contract)

About the role

Pesapal is seeking a resilient, results‑oriented Collections Officer to recover delinquent merchant accounts across an assigned portfolio. The position is primarily field‑based, requiring on‑site merchant engagement, negotiation of repayment plans, and accurate portfolio reporting.

Key responsibilities

• Manage and recover an allocated portfolio of delinquent merchant accounts, applying approved collection strategies.
• Conduct field visits to verify merchant operations, assess repayment ability, negotiate settlements, and collect payments.
• Draft, issue, and track demand letters and statutory notices in line with SOPs and regulatory requirements.
• Perform skip‑tracing to locate merchants and coordinate lawful asset recovery where applicable.
• Maintain accurate collection records in the loan‑management/collection module.
• Escalate accounts for CRB listing or further legal action as needed.

Required profile

• Self‑driven individual who thrives in a fast‑paced, target‑driven environment.
• Strong communication and negotiation abilities.
• Ability to work collaboratively with Credit, Legal, Customer Support, Sales, and recovery partners.
• Commitment to compliance with internal policies and regulatory requirements.

Required skills

What we offer

• One‑year contract with the possibility of renewal based on performance.
• Opportunity to work with a leading African payment services company.
• Exposure to a dynamic, technology‑driven finance environment.