Medical Records Specialist

About the role

A leading U.S.-based personal injury law firm is looking for a detail‑oriented Medical Records Specialist to join its Operations team. You will support case progression by requesting, tracking, organizing, and maintaining medical records, bills, imaging, and related documentation.

Key responsibilities

• Request medical records, billing statements, imaging, and related documents from hospitals, clinics, and other providers.
• Follow up consistently to ensure timely receipt and prevent case delays.
• Track all requests and update the case management system accurately.
• Upload, organize, and label documentation in internal systems.
• Review records for completeness, accuracy, and relevance to assigned cases.
• Identify missing records or discrepancies and escalate when needed.
• Communicate case status to legal, pre‑litigation, and operations teams.
• Maintain detailed case notes and confidentiality of sensitive information.

Required profile

• 1–2 years of experience handling medical records within a personal injury law firm.
• Strong written and verbal English communication skills.
• Exceptional attention to detail and organizational abilities.
• Ability to manage multiple priorities in a high‑volume environment.
• Comfort handling confidential and sensitive information.
• Bachelor’s degree in Healthcare, Nursing, Life Sciences, Medical Administration, or related field (preferred).

Required skills

• Experience with case management systems such as Litify, Filevine, Needles, SmartAdvocate, or Salesforce‑based legal platforms.
• Proficiency in Microsoft Outlook and Microsoft Teams.
• Use of medical provider portals and records request platforms.
• Familiarity with document management systems and internal tracking/workflow tools.