Apartment Sales Manager

About the role

Hyatt Regency Nairobi Westlands is looking for an Apartment Sales Manager to take ownership of the commercial growth of its apartment inventory. The role suits a proven apartment sales professional who understands the Nairobi accommodation market, knows where long-stay and residential demand comes from and can turn opportunities into occupied apartments and measurable revenue.

Key responsibilities

• Own the apartment sales pipeline and turn market opportunities into business.
• Pursue new apartment business across Nairobi and its key commercial segments, building a pipeline of corporate, diplomatic, expatriate, NGO, institutional, project and individual accommodation opportunities.
• Build relationships with decision-makers on employee relocation, project accommodation, executive housing, corporate travel and extended stays, and prospect beyond traditional hotel accounts.
• Convert prospects into bookings, long-stay agreements, corporate contracts and recurring business, and develop a strong portfolio of producing accounts.
• Drive occupancy, average rate and revenue against commercial targets, and identify extensions, repeat stays, referrals and account expansion.
• Negotiate agreements within approved parameters and keep close visibility of the pipeline, prospecting activity, conversion, expected production and revenue.
• Monitor the competitive apartment and extended-stay landscape and build partnerships with relocation companies, property consultants, travel management companies, diplomatic missions, corporates, NGOs and international organisations.
• Work with Revenue Management, Operations, Finance and Front Office to maximise commercial performance.

Required profile

• Proven sales experience in serviced apartments, extended-stay accommodation, corporate residences or a closely comparable environment.
• Strong knowledge of the Nairobi apartment and accommodation market and an established network of corporate, diplomatic, expatriate, NGO or relocation contacts.
• Demonstrated history of acquiring new business, with strong prospecting, business development and closing capability.
• Experience negotiating high-value or long-term accommodation agreements.
• Experience in an international hotel, serviced apartment, luxury residential or premium extended-stay environment is highly advantageous.

Required skills

• Strong commercial understanding of occupancy, rate, revenue and profitability.
• Excellent relationship management and influencing skills.
• Disciplined pipeline management, sales activity and forecasting.