Bancassurance Manager

About the role

Old Mutual is looking for a Bancassurance Manager to lead the execution of its bancassurance strategy and the performance of its bancassurance portfolio across Life, General, Medical, Pensions and other product lines. The role grows sustainable, customer-focused distribution through bank and partner channels while ensuring strong collections, service quality, complaint resolution and team performance.

Key responsibilities

• Drive growth across corporate life, retail Life, group Life, General, Medical, Pensions and other lines, balancing new business, retention, persistency, customer value and sustainable revenue.
• Oversee portfolio performance, including revenue, costs, budgets and forecasts within delegated authority, and identify and direct corrective action on performance gaps.
• Assess market, channel and customer opportunities and recommend product, pricing, service or distribution changes.
• Monitor banks' performance, address reasons for underperformance and implement strategies to capture emerging opportunities.
• Work jointly with Branch Relationship Managers and regional managers, set sales targets and goals, monitor sales activities and report regularly to senior management.
• Implement sales strategies to maximise revenue and market penetration, and foster a customer-centric culture.
• Handle customer inquiries, complaints and feedback promptly and professionally.
• Set oversight and accountability for collections, working with partners to improve payment completion and address arrears and failed payments.
• Foster team capability, collaboration and delivery of strategic initiatives.
• Ensure adherence to compliance, anti-money laundering (AML) and sanctions policies, including customer due diligence, KYC, ongoing and enhanced due diligence, escalation of suspicious activity and maintenance of data quality.

Required profile

• Bachelor's degree in Commerce, Business Administration or a related discipline.
• ALMI qualification with demonstrated progress towards FLMI; FLMI is an added advantage.
• Over 6 years of experience in the insurance industry, focused on bancassurance distribution and successful sales lead closure.
• Knowledge of life insurance products and operations is an added advantage.

Required skills

• Excellent verbal and written communication, negotiation and analytical skills.
• Leadership ability to motivate and inspire teams.
• Ability to multitask, prioritise and meet deadlines in a fast-paced environment.
• Anti-money laundering (AML) and compliance awareness.