Change Manager - Microsoft Teams & Zoom Migration

About the role

Inficare Technologies is looking for a Change Manager for a project covering Microsoft Teams migration and Zoom decommissioning. The role is based in Nairobi on a hybrid basis, split roughly 50% project management and 50% organizational change management.

Key responsibilities

• Manage the migration of enterprise collaboration platforms, preferably from Zoom to Microsoft Teams, and the decommissioning of Zoom.
• Develop change management strategies, communication plans, training programs and user adoption initiatives.
• Manage complex, multi-workstream projects with geographically distributed teams.
• Apply project governance, planning, risk management and stakeholder management, and deliver against tight deadlines.

Required profile

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Project Management or a related field.
• Proven experience managing large-scale enterprise IT transformation or technology migration projects.
• Strong experience in both project management and organizational change management.
• Ability to engage stakeholders, facilitate and communicate effectively, and manage competing priorities.

Required skills

• Strong understanding of Microsoft Teams: Meetings, Chat, Phone and telephony migration, Teams Rooms, Microsoft 365 ecosystem, webinars and large meetings.
• Knowledge of project governance, planning, risk management, stakeholder management and delivery methodologies.
• Hands-on experience designing change management strategies, communication plans, training and adoption programs.
• Preferred: PMP, PRINCE2 or equivalent project management certification; Prosci or equivalent OCM certification; experience with Microsoft 365 transformation, Teams Phone, Direct Routing, Operator Connect, Zoom administration and licensing, and Agile, Waterfall or hybrid delivery.