Client Service Officer - French & Arabic Speaking

About the role

The Client Service Officer will provide after‑sales support to Citibank clients in Nairobi, handling inquiries via telephone and e‑mail. The role focuses on delivering high‑quality service, aligning operational capabilities with client expectations, and contributing to Citi’s reputation as a trusted financial partner.

Key responsibilities

• Act as the primary point of contact for French‑ and Arabic‑speaking clients, answering questions and resolving issues promptly.
• Collaborate with internal partners to obtain solutions and ensure accurate information is delivered.
• Participate in customer feedback loops, root‑cause analysis, and process‑improvement initiatives.
• Manage a portfolio of client relationships, providing training on Citi products and services.
• Conduct risk assessments and ensure compliance with Citi policies and relevant regulations.

Required profile

• 1‑3 years of relevant customer‑service or client‑support experience.
• Fluent written and verbal communication in English, French and Arabic.
• Strong analytical and problem‑solving abilities.
• Commitment to delivering high‑quality service and building lasting client relationships.

Required skills