Customer Service Representative

About the role

Flow Power is seeking a Customer Service Representative to support residential energy customers and prospective Flow Home users. This phone‑based, customer‑facing position blends empathy, problem‑solving and clear guidance across account setup, new connections, troubleshooting and portal navigation.

Key responsibilities

• Handle inbound customer service calls, assisting with new connections and existing service enquiries.
• Manage level‑1 complaints and provide support through live chat.
• Guide customers through account setup and the Flow Power customer portal.
• Help prospective customers create new Flow Home accounts.
• Record accurate customer notes in the CRM to maintain data integrity.
• Follow established processes and contribute to continuous improvement.

Required profile

• Clear communicator who enjoys helping people solve problems.
• Calm on calls, comfortable learning digital systems, and motivated by doing the right thing for customers.
• Curious about the energy market and eager to learn Flow Power’s products and technology.
• Empathetic, detail‑oriented and aligned with company values.

Required skills

• Experience using CRM systems or similar customer databases.