Customer Service Representative

About the role

Columbia Container is seeking an energetic and organized Customer Service Representative to support its fast‑growing operations in Baltimore. You will act as a key liaison between customers, sales teams, and suppliers, ensuring smooth daily interactions and accurate account management.

Key responsibilities

• Maintain receivables and payables accounts.
• Handle inbound and outbound phone calls.
• Perform administrative tasks such as email correspondence, mailing, and filing.
• Enter sales orders and purchase orders into the system.
• Expedite orders and monitor order status.
• Maintain inventory levels, tracking minimums and maximums.
• Resolve customer and internal issues promptly.
• Multi‑task across various responsibilities throughout the day.

Required profile

• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks simultaneously.
• Effective problem‑solving capabilities.
• Clear communication skills for interacting with customers and internal teams.

Required skills

What we offer

• Opportunity to work in a dynamic, growing company.
• Collaborative environment with cross‑functional teams.