Customer Service Representative
Sunculture · Nairobi
Job description
About the role
Sunculture is seeking a motivated Customer Service Representative to join its Westlands office in Nairobi. You will handle a high volume of inbound calls, providing accurate information and resolving customer issues efficiently.
Key responsibilities
- Answer a high volume of incoming phone calls and assist customers with inquiries.
- Resolve customer complaints promptly and document interactions in the CRM system.
- Provide product and service information, meet performance targets such as call handling time and satisfaction scores.
- Escalate complex issues to supervisors and follow up to ensure resolution.
- Stay updated on company and industry information and participate in training programs.
Required profile
- Bachelor's degree or Diploma in Communication, Customer Relations, Public Relations or related field.
- At least 2 years of experience as a Customer Service Representative in a call‑center environment.
Required skills
- Proficiency in using CRM or call‑center software.
- Basic computer skills, including email and office applications.
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Published 5 hours ago
Expires 4 weeks from now
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Sunculture
Nairobi