Delivery Head – Telecom (OSS/BSS)

About the role

We are seeking a senior delivery leader to oversee telecom OSS/BSS projects and programs for a global IT services company. The role involves managing client relationships, leading multidisciplinary teams and ensuring successful delivery of complex engagements.

Key responsibilities

• Lead end‑to‑end delivery of telecom OSS/BSS projects, from planning through implementation and support.
• Manage scope, schedules, budgets, quality, risks and contractual commitments.
• Build trusted relationships with client stakeholders and act as senior escalation point.
• Coordinate with sales, solution, product and operations teams on proposals, transitions and account growth.
• Establish delivery governance, reporting and continuous improvement practices.

Required profile

• Approximately 15 years of experience in IT services with strong client‑facing delivery leadership.
• Proven experience delivering telecom OSS/BSS projects or programs.
• Demonstrated ability to manage large teams, complex engagements and senior client relationships.
• Responsibility for delivery performance, financial outcomes and service quality.
• Ability to work from Nairobi or Johannesburg; locally based candidates preferred.