Duty Manager – Luxury Hotel Front Office

About the role

We are looking for an enthusiastic Duty Manager to join our front‑office team at a luxury hotel. The role serves as the on‑site ambassador, ensuring seamless operations and memorable guest experiences during assigned shifts.

Key responsibilities

• Act as Manager on Duty, overseeing all hotel functions and responding to guest inquiries, complaints and emergencies.
• Deliver personalized service, manage VIP arrivals, special requests and service recovery situations.
• Coordinate with Front Office, Housekeeping, Food & Beverage and Security to maintain brand standards.
• Conduct regular inspections of guest‑facing areas and ensure compliance with safety and quality protocols.
• Lead, coach and motivate team members, fostering a culture of service excellence and accountability.

Required profile

• 1–2 years of experience in a Duty Manager, Assistant Front Office Manager or similar leadership role within a luxury hotel.
• International hospitality experience and familiarity with upscale brands (e.g., Hyatt) is a strong advantage.
• Degree or diploma in Hospitality Management, Tourism, Business Administration or related field.
• Training in First Aid, Fire Safety and Emergency Response is desirable.

Required skills

• Proficiency with Opera Cloud PMS.