Ecosystem Trainer (Makueni, Kenya)

About the role

Triggerise is looking for an Ecosystem Trainer based in Makueni, Kenya. The trainer supports clinics, providers and retailers joining the Tiko platform by delivering onboarding training, tracking training coverage and helping prevent fraud within the ecosystem.

Key responsibilities

• Conduct onboarding training for new clinics, providers or retailers so they understand how Tiko works, their role in the ecosystem, the standard operating procedure, the code of conduct and other policies.
• Track the inventory of all actors on the platform and verify that each has enough trained people at all times.
• Update actors when new offers are introduced and train them on how to access and use them.
• Identify, prevent and respond to fraud, including flagging and reporting suspicious activity and breaches of the code of conduct and standard operating procedures.

Required profile

• Mandatory: based in Makueni, Kenya.
• 4+ years of experience in community development and public health programs (SRH).
• Over 3 years of experience facilitating or training trainers (ToT).
• Proven experience developing learning programmes.
• Preferred: degree in Social Science, Public Health, Community Development or a related field.
• Fluency in English and Swahili (mandatory).

Required skills

• Tech-savvy, proficient in mobile, messaging and applications; able to lead a team.
• Experience with Salesforce is a plus.