F&B Banquet Supervisor

About the role

The Banquet Supervisor will support the Banquet Manager in delivering a profitable and high‑quality banquet service for the hotel. This role focuses on supervising wait staff, ensuring guest satisfaction, and driving food & beverage revenue in a luxury environment.

Key responsibilities

• Lead and coach the banquet wait staff to maintain luxury presentation standards and achieve revenue targets.
• Monitor service sequences in real time, providing immediate feedback to ensure a "Beautiful Performance".
• Utilise suggestive selling techniques to promote high‑margin products and upsell food‑beverage pairings.
• Handle cash and process all orders accurately through the MICROS POS system.
• Maintain strict adherence to hotel safety, fire, and life‑safety regulations.
• Report and manage lost‑and‑found items and any safety hazards promptly.

Required profile

• Minimum 3 years’ experience in a Food & Beverage supervisory role within a 5‑star hotel.
• Diploma or certificate in Food & Beverage or Sales.
• Excellent oral and written English; additional languages are a plus.

Required skills

• Proficiency with the MICROS POS system.
• Strong up‑selling techniques and knowledge of banquet food‑beverage offerings.