Front Office Agent

About the role

The Front Office Agent will deliver exceptional guest service and ensure a seamless front desk experience in line with Fairmont Brand Standards. You will create positive first and last impressions through professional reception, efficient processes, and proactive guest engagement.

Key responsibilities

• Manage check‑in and check‑out procedures, ensuring guest satisfaction throughout the stay.
• Maintain reception coverage at all times and answer calls according to standards.
• Handle cashier duties: process payments, settle accounts, balance cash and departmental totals.
• Identify and report safety hazards, protect guest privacy, and report incidents.
• Upsell room categories during reservations and check‑in.

Required profile

• Diploma or degree in Hospitality Management, Front Office Operations, Tourism or related field.
• 2‑3 years experience in a similar front office role at a 5‑star hotel.
• Excellent communication and interpersonal skills.
• High integrity and ability to handle cash and confidential information.

Required skills

• Proficiency in Opera or a similar Property Management System.
• Strong knowledge of reception procedures and cashiering.

What we offer

• Employee benefit card with discounted rates at Accor worldwide.
• Learning programs through Accor Academies.
• Opportunities for career growth within the property and globally.
• Participation in corporate social responsibility activities, including wildlife conservation projects.