Front Office (Sales) – Meru County

About the role

We are looking for a dynamic Front Office (Sales) professional to join our team in Meru County. The role focuses on recruiting prospective students and managing the front‑office operations to support the college’s enrollment targets.

Key responsibilities

• Recruit prospective students and achieve assigned enrollment targets.
• Promote the institution's academic programmes through direct marketing, telesales, social media, school visits, exhibitions, and community outreach.
• Respond promptly to inquiries from prospective students, parents, and other stakeholders via telephone, email, WhatsApp, social media, and walk‑ins.
• Guide applicants through the admission process, ensuring all requirements are completed accurately and on time.
• Maintain regular follow‑up with prospects to maximise conversion from inquiry to enrollment.
• Receive and attend to visitors professionally while maintaining an organised, welcoming front office environment.
• Maintain accurate records of inquiries, applications, admissions, and recruitment activities using the institution's systems.
• Build and maintain positive relationships with schools, communities, referral partners, and other stakeholders.
• Prepare daily, weekly, and monthly reports on recruitment activities, admissions, lead conversions, and enrollment performance.
• Represent the institution professionally and contribute to continuous improvement initiatives.
• Perform any other duties assigned by management in support of strategic objectives.

Required profile

• Diploma or Bachelor’s degree in Marketing, Business Administration, Public Relations, Customer Service, Education or a related field.
• Previous experience in sales, marketing, admissions, customer service or student recruitment (advantage).
• Ability to work independently and achieve performance targets.
• Professional appearance, integrity and a positive attitude.

Required skills

• Microsoft Office