Front Office Supervisor
Accor · Nairobi
Job description
About the role
The Front Office Supervisor supports the Reception and Business Centre operations at Fairmont The Norfolk, ensuring a seamless guest experience. Reporting to the Assistant Front Office Manager, this role combines guest service excellence with team leadership in a historic luxury hotel.
Key responsibilities
- Provide professional, engaging, and friendly service while supervising daily front office tasks.
- Review arrival reports and VIP requirements to exceed guest expectations.
- Coordinate with other departments to prioritize guest needs and ensure safe hotel operations.
- Conduct regular training and communicate effectively with department leaders.
- Execute financial tasks in line with policy, maintaining accurate records.
Required profile
- Degree or diploma, preferably in Hospitality or Tourism Management.
- Previous experience in a similar role is an asset.
- Strong team‑leading and management abilities.
- Fluent and confident in English; additional languages are a plus.
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Published 11 hours ago
Expires 1 month from now
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Accor
Nairobi
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