Guest Relations & Property Coordinator – Serviced Apartments

About the role

Our client, a well‑established serviced apartments operator in Nyali, Mombasa, is seeking a results‑driven Guest Relations & Property Coordinator to lead daily operations, optimise revenue and strengthen the property’s online presence.

Key responsibilities

• Oversee day‑to‑day serviced apartment operations, ensuring smooth service delivery from check‑in to check‑out.
• Supervise housekeeping and caretaker teams to maintain high standards of cleanliness, hygiene, maintenance and overall property presentation.
• Manage guest relations, handle complaints professionally and resolve operational issues promptly to maintain high satisfaction and positive reviews.
• Control apartment inventory, availability and pricing across travel platforms to maximise occupancy and revenue.
• Monitor market trends, demand patterns and competitor pricing, applying data‑driven pricing and revenue optimisation strategies.
• Oversee digital presence including travel platform listings, social media platforms and online guest reviews to strengthen brand visibility.
• Ensure accurate use of the Property Management System (PMS) for bookings, reporting, reconciliations and operational tracking.

Required profile

• Degree or Diploma in Hospitality Management, Property Management, Marketing or a related field.
• Prior experience in serviced apartments, hospitality operations or a similar supervisory role.
• Hands‑on experience with Property Management Systems (PMS); experience with multiple systems is an advantage.
• Strong background in guest services, operations supervision and team leadership.

Required skills

• Property Management System (PMS)