Housekeeping Trainee

About the role

Kempinski Hotels in Nairobi is recruiting a Housekeeping Trainee, reporting to the Training Manager. The trainee learns the activities and operations of the housekeeping department under the supervision of the Departmental Trainer and Training Manager, while upholding company policies at all times.

Key responsibilities

• Clean corridors and public areas around assigned guest rooms, and keep equipment and pantries tidy.
• Learn hotel products and services so you can answer guest questions and requests politely, referring complex matters to the right person.
• Record details on assignment sheets and report special guests, unusual situations and incidents needing follow-up at the end of each shift.
• Check rooms and report discrepancies to the Order Taker, and report lost and found items immediately.
• Provide turn-down service and clean guest rooms, late check-outs and late services to hotel standards, including making beds, dusting, replenishing supplies, cleaning bathrooms and vacuuming carpets.
• Report items needing repair to the Supervisor and inspect floors and public areas, checking contractor work against contract terms.
• Identify training needs, develop a training plan and get the Executive Housekeeper's approval before implementing it.
• Anticipate and maintain equipment and supplies, control the use of amenities and cleaning supplies within budget, and monitor procedures such as Lost and Found, key control, security, emergency and health and safety protocols.
• Take part in housekeeping projects such as general cleaning, and carry out administrative duties like meetings, reports and a daily log.

Required profile

• Degree or diploma in Hotel Management from a recognised institution, or an equivalent course.
• No work experience required; less than one year since completing the course (2025/2026).
• Kenyan citizen with completed coursework, even if not yet graduated.
• Ability to work and communicate in a multinational environment, good communication skills, excellent grooming and professional etiquette.