HUB Coordinator

About the role

The HUB Coordinator will build, lead and continuously develop the Global Admin HUB and its team in Nairobi. This role is central to ensuring high‑quality service delivery, operational supervision and effective coordination between the HUB, Country Offices and Head Office.

Key responsibilities

• Build, lead and continuously develop the Global Admin HUB and its team in Nairobi.
• Lead recruitment, onboarding and training of HUB team members in coordination with Head Office.
• Manage day‑to‑day HUB operations, providing supervision, guidance and support to teams.
• Ensure timely, efficient and high‑quality service delivery in line with Service Level Agreements.
• Support phased transition and integration of operational processes and systems into the HUB.
• Act as key liaison between the HUB, Country Offices and Head Office to ensure effective communication and alignment.
• Coordinate resolution of operational issues with HUB teams and relevant country stakeholders.
• Ensure compliance and quality assurance across HUB‑managed processes, adhering to internal procedures, controls and audit requirements.
• Drive continuous improvement of HUB operations and adapt processes to WHH’s digital transformation.
• Contribute as an operational stakeholder on the ZAMI Core Team, identifying risks, sharing lessons learned and supporting implementation.

Required profile

• University or technical college degree in a relevant field.
• 2–5 years of relevant professional experience, preferably in Global South contexts.
• Experience coordinating and organizing operational processes; financial processing of projects is a plus.
• Strong leadership and people‑management skills with the ability to guide a diverse team.
• Excellent organizational, coordination and stakeholder‑management abilities.
• Collaborative, solution‑oriented working style with sound decision‑making.
• Strong intercultural communication and negotiation skills.
• Awareness of data‑informed approaches and willingness to develop related skills.
• Excellent English; additional language such as French or Arabic is advantageous.