IT Assistant – Entry Level

About the role

The IT Assistant will keep RefuSHE’s computers, network, phones and systems operational, secure and available, enabling staff to work without interruption. The role provides day‑to‑day technical support, manages IT equipment and user accounts, and helps protect sensitive data.

Key responsibilities

• Provide first‑line IT support in person, by phone and remotely, logging and resolving requests promptly.
• Set up, configure and maintain laptops, desktops, printers, phones, projectors and other equipment.
• Install, update and support operating systems, software and approved applications.
• Manage user accounts, email, passwords and access rights for new, moving and departing staff.
• Maintain the office network, Wi‑Fi, internet connection and routers, liaising with service providers as needed.
• Ensure antivirus, security updates and backups are operational.
• Apply IT security policies, report phishing, viruses or data breaches.
• Train staff on basic IT use, password security and data protection.
• Keep an up‑to‑date IT asset register and assist with asset checks.
• Prepare equipment for new staff and securely wipe devices from departing staff.
• Support audio‑visual equipment for meetings, trainings and online events.
• Advise on IT purchases, prepare specifications and work with procurement.
• Manage IT supplier contracts, track renewals and maintain simple support records.

Required profile

• Diploma or degree in Information Technology, Computer Science or related field.
• At least 2 years of IT support experience, preferably in an NGO or office setting.
• Fluent spoken and written English and Kiswahili.
• Honest, discreet and able to handle confidential information.

Required skills

• Hands‑on experience with Windows and macOS operating systems.
• Proficiency with Microsoft 365 or Google Workspace and common office software.
• Ability to set up and troubleshoot laptops, printers, phones, local networks and Wi‑Fi.
• Basic knowledge of IT security, antivirus tools, backups and data protection principles.
• Familiarity with the Kenya Data Protection Act, 2019.
• Certifications such as CompTIA A+, Network+ or Microsoft 365 are an advantage.