IT & Operations Room Operator (Security) – Laikipia

About the role

Our client, a leading ranch in Laikipia, Kenya, is looking for an IT & Operations Room Operator to manage the daily operations room while providing on‑site IT and network support. The role combines radio communications monitoring with network administration to keep the ranch safe and connected.

Key responsibilities

• Monitor Ranch radio communications, EarthRanger, TRBOnet, and other systems to maintain real‑time situational awareness.
• Coordinate communications and escalate security, wildlife, medical, and environmental incidents to the relevant teams.
• Maintain accurate incident logs, records, and reports, and ensure effective shift handovers.
• Conduct routine checks on communications and monitoring equipment and promptly report faults.
• Maintain and troubleshoot the Ranch’s LAN, Wi‑Fi, routers, switches, and access points, including basic network configurations.
• Administer Microsoft 365 users, licences, Teams, SharePoint, and OneDrive while providing first‑line IT support to staff.
• Maintain IT hardware and licence records, support basic cybersecurity controls, document technical issues, and coordinate escalations with external IT support.

Required profile

• Degree or Diploma in IT, Networking, Computer Science, or a related field.
• 3+ years experience in operations room, communications, IT support, or security operations, with knowledge of radio etiquette and communication protocols.
• Solid understanding of TCP/IP, DHCP, DNS, VLANs, subnetting, wireless networking, and practical experience troubleshooting switches, routers, and access points.
• Hands‑on experience with Microsoft 365 administration, particularly Exchange Online, Teams, SharePoint, OneDrive, user accounts, licences, and permissions.
• Relevant certifications such as CCNA, CompTIA Network+, CompTIA A+, Huawei HCIA‑Datacom, or Microsoft 365 Fundamentals.
• Strong English and Kiswahili communication skills, sound troubleshooting ability, and attention to detail.

Required skills

• TCP/IP, DHCP, DNS, VLANs, subnetting, wireless networking
• Switches, routers, access points configuration and troubleshooting
• Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive)
• Radio communications systems (EarthRanger, TRBOnet)
• Basic cybersecurity controls