IT Software Specialist

About the role

Yellow Pages is hiring a full-time IT Software Specialist in Nairobi. The specialist manages, supports, secures and continuously improves the organisation's IT infrastructure and software systems, ensuring reliable operation of the Hospital Information Management System (HIMS), computers, networks, servers, databases, cybersecurity controls and related digital platforms across all branches.

Key responsibilities

• HIMS and software: administer and support HIMS, configure users, roles, access rights, workflows and parameters, troubleshoot software errors, integrate HIMS with lab equipment, imaging systems, payment and insurance platforms, test updates before deployment and keep a register of software licences.
• Technical support: provide timely support to staff and branches, install and maintain computers, printers, scanners, biometric devices, routers and other ICT equipment, set up a helpdesk, train staff and prepare user manuals and troubleshooting guides.
• Network and infrastructure: maintain LANs, internet, Wi-Fi and interbranch links, monitor network performance and security, manage servers, cloud services and databases, keep an ICT asset register and coordinate preventive maintenance.
• Security and data protection: implement cybersecurity controls, manage passwords, antivirus, firewalls and encryption, monitor for malware and data leakage, conduct access reviews, investigate incidents and train staff on phishing and confidentiality, in line with the Kenya Data Protection Act.
• Backup and continuity: develop and test data-backup procedures, maintain disaster-recovery and business-continuity plans and document recovery actions.
• Reporting: generate operational, clinical, financial and management reports, monitor data quality and support regulatory and insurance reporting.
• Vendors and projects: coordinate with HIMS vendors and ISPs, monitor vendor performance against SLAs, obtain quotations and take part in ICT project planning and implementation.

Required profile

• Bachelor's degree or diploma in Information Technology, Computer Science, Software Engineering, Information Systems or a related discipline.
• At least three years' relevant experience, preferably in a hospital or healthcare environment.
• Demonstrated experience administering HIMS, ERP, EMR or similar enterprise software.
• Advantageous: knowledge of the Kenyan healthcare environment, SHA systems and healthcare data-protection requirements.

Required skills

• Knowledge of computer networks, databases, operating systems, cybersecurity and cloud services.
• Professional certifications such as CCNA, CompTIA, Microsoft, ITIL, database administration or cybersecurity are an added advantage.

The application is handled through the recruiting partner's online form.