Key Account Manager – Phone Sales (Full‑Time)

About the role

Jumia, a leading pan‑African e‑commerce platform, is seeking a Key Account Manager – Phone to strengthen relationships with top brands and distributors, drive sales growth and expand the company’s product assortment.

Key responsibilities

• Build and maintain strong, long‑lasting relationships with C‑level executives and account managers of top brands and distributors.
• Develop and execute strategic plans to drive sales growth and maximize revenue across the assigned portfolio.
• Lead the acquisition of new high‑potential brands and large distributors to enrich Jumia’s assortment.
• Promote and sell Jumia’s advertising and visibility services to partners in the portfolio.
• Collaborate with marketing and commercial planning teams to design tailored promotional campaigns.
• Analyze sales performance and market data to identify growth opportunities.
• Monitor and report on key account metrics such as sales, inventory, campaign performance and customer satisfaction.
• Negotiate win‑win agreements and long‑term partnerships ensuring mutual profitability.
• Stay ahead of market trends, competitor activity and evolving customer preferences.
• Coordinate closely with internal teams (merchandising, operations, logistics, etc.) to ensure flawless execution and customer satisfaction.

Required profile

• Minimum 3 years of experience in the category or retail industry with strong understanding of local market dynamics.
• In‑depth knowledge of the market category ecosystem, including key brands, distributors and consumer trends.
• Graduate of a top‑tier business or engineering school (top 5 in the country or internationally recognized equivalent).
• Proven commercial acumen with a track record of delivering business results and negotiating with senior stakeholders.
• Solid analytical skills with the ability to interpret complex data and define actionable strategies.
• Fluent in English with excellent written and verbal communication skills.

Required skills