Managed Services Client Delivery Specialist

About the role

The Managed Services Client Delivery Specialist at NTT DATA is a seasoned subject‑matter expert responsible for end‑to‑end delivery of managed‑services contracts. You will act as the operational anchor for assigned clients, ensuring service quality, contractual compliance, and client satisfaction across multiple sites and service offerings.

Key responsibilities

• Drive client satisfaction by delivering services in line with contractual obligations, service definitions, and SLAs.
• Serve as the primary point of contact for client inquiries, escalations, and feedback, maintaining responsive relationships.
• Translate business needs into tailored service delivery solutions and identify growth opportunities.
• Coordinate cross‑functional teams—including commercial, finance, technical, and support—to resolve incidents and uphold service quality.
• Monitor contract performance, manage risks, and ensure compliance with legal and governance standards.
• Support account growth through upsell, cross‑sell, and renewal strategies.
• Engage implementation and delivery teams to meet onboarding, transition, modification, and decommission timelines.
• Maintain accurate documentation, reporting on performance, satisfaction, and operational risks.

Required profile

• Bachelor’s degree in Information Technology, Business, or a related field.
• Relevant ITIL certification preferred.

Required skills

• ITIL

What we offer

• Opportunity to work for a globally recognized technology leader.
• Inclusive workplace that values diversity and professional growth.
• Exposure to complex, multi‑site managed‑services projects.