Manager - International Voice

About the role

Safaricom is looking for a Manager - International Voice to lead the growth and transformation of its International Wholesale Voice portfolio. Reporting to the Mobile Wholesale Lead, the role focuses on strategic partnerships, commercial innovation, network economics optimization and automation-led operations. It is accountable for maximizing voice revenue, network value and traffic integrity, and for commercializing future voice services such as international transit, enterprise voice, CPaaS and cloud communications.

Key responsibilities

• Own revenue growth, value realization, inbound voice traffic and network utilization, and optimize pricing, routing economics and commercial performance using analytics, automation and AI.
• Lead commercial negotiations, carrier agreements and renewals, and develop joint business plans with carriers, OTT providers, MNOs and firewall/detection system vendors.
• Commercialize new voice monetization opportunities including international transit, SIP interconnect, enterprise voice, Voice QoD, Voice Biometrics and applications.
• Govern contracts, settlements, billing integrity, reconciliations and financial controls, manage partner disputes, credit exposure and fraud risks, and ensure audit readiness.
• Drive revenue protection with Revenue Assurance and Fraud Management, and improve settlement accuracy through automation and AI.
• Ensure service availability, resilience, QoS and SLAs, champion predictive monitoring and self-healing, and accelerate touchless onboarding, routing, settlements and reporting.
• Represent Safaricom in industry forums, monitor market trends and regulatory changes, and turn market intelligence into commercial and operational initiatives.

Required profile

• Bachelor's degree in Telecommunications, Engineering, IT, Business, Economics, Finance, Marketing or a related field; MBA or Master's is an added advantage.
• 12+ years in telecommunications, with at least 5 years in International Voice, Wholesale, Interconnect, Carrier Relations or International Business.
• Proven track record in revenue growth, carrier negotiations, traffic monetization and network economics.
• Experience leading cross-functional initiatives, strategic partnerships and transformation programs.

Required skills

• Strong experience in voice routing, settlements, interconnect and international carrier ecosystems.
• Demonstrated use of analytics, automation and AI to improve commercial and operational performance.
• Desirable: GSMA, Interconnect, IPX, Carrier Relations, Product Management, Data Analytics, AI or Digital Transformation certifications.

To apply, candidates submit their resume through the apply button on the listing.