Money Laundering Reporting Officer (MLRO) & Branch Operations Manager

About the role

The successful candidate will lead the company’s AML/CFT/CPF compliance while overseeing daily branch operations and office administration. This dual, hands‑on position is within a small, regulated money‑remittance business based in Westlands, Nairobi.

Key responsibilities

• Act as the designated MLRO, liaising with the Central Bank of Kenya (CBK), Financial Reporting Centre (FRC) and other authorities.
• Maintain AML/CFT/CPF policies, records, compliance reports and meet regulatory deadlines.
• Review unusual or suspicious transactions and trigger internal escalations or regulatory filings.
• Oversee customer due diligence, sanctions and PEP screening, transaction monitoring and record retention.
• Coordinate daily remittance and foreign‑exchange operations, including verification, cash controls, reconciliations and end‑of‑day reporting.
• Supervise teller and customer‑service activities, ensuring adherence to approval limits and maker‑checker controls.
• Manage routine office administration, customer complaints and the daily workflow of the branch team.
• Support audits, regulatory inspections, staff training and implementation of corrective actions.
• Escalate material compliance, fraud, operational or security concerns to senior management or the board.

Required profile

• Diploma or bachelor’s degree in Banking, Finance, Accounting, Commerce, Law or a related field.
• Minimum three years of relevant experience in money remittance, forex bureau, banking, payments, micro‑finance or another regulated financial institution.
• Practical experience in AML compliance, customer due diligence, transaction monitoring or regulatory reporting.
• Previous experience as an MLRO, Compliance Officer or in branch operations is preferred.
• Working knowledge of Kenyan AML/CFT/CPF and money‑remittance regulatory requirements.
• Experience dealing with the CBK or FRC is an advantage.
• Professional AML or compliance certification is a plus but not mandatory.

Required skills

What we offer

• Opportunity to lead compliance and operations in a growing financial services firm.
• Exposure to regulatory bodies and hands‑on experience in AML reporting.
• Collaborative team environment within a dynamic remittance business.