Office Admin / Sales & Marketing Executive

About the role

Brites Management Services is hiring a full-time Office Admin / Sales & Marketing Executive based in Kilimani. The role combines front desk and customer service with lead generation, sales and marketing for coworking spaces, private offices, meeting rooms and conference facilities.

Key responsibilities

• Serve as first point of contact for clients and visitors, manage calls and enquiries, coordinate appointments and maintain a professional reception environment.
• Inform clients about available office spaces, memberships, meeting rooms, conference facilities, pricing and related services.
• Maintain client records, manage bookings, address customer concerns and keep a high standard of customer service.
• Generate leads through direct outreach, networking, referrals and online enquiries, then conduct facility tours, prepare quotations and proposals, follow up prospects, negotiate within approved guidelines and close sales.
• Develop client relationships, identify upselling opportunities and work towards agreed sales, occupancy and revenue targets.
• Run marketing campaigns for coworking spaces, private offices, meeting rooms, conference facilities and event spaces, and support social media, content creation and digital marketing.
• Monitor marketing activity, report on lead generation and conversions, and identify promotional opportunities and partnerships.
• Coordinate client visits, meeting room and conference bookings and facility tours, liaising with clients, event organisers and internal teams.
• Maintain sales and booking records, follow up clients after service delivery and prepare regular reports on enquiries, bookings, feedback and sales performance.

Required profile

• Diploma or bachelor's degree in Sales and Marketing, Business Administration, Hospitality Management, Public Relations, Communications or a related field.
• At least three years of relevant experience in sales, marketing, customer service, hospitality, business development or a related role.
• Demonstrated experience in a sales-oriented position, including lead generation, client acquisition, follow-ups and closing sales.
• Experience promoting office spaces, meeting rooms, conference facilities, events or hospitality services.
• Experience supporting social media marketing, online promotions and digital lead generation.
• Experience in coworking spaces, serviced offices, commercial real estate, event management or hospitality is an added advantage.

Applications are made by sending a CV to the employer's recruitment team; interviews are held on a rolling basis until the position is filled, and only shortlisted candidates are contacted.