Operations Controller - Transport

About the role

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating across the East African region (Uganda, Kenya, Tanzania, Rwanda and South Sudan). On behalf of its client, it is recruiting an experienced Operations Controller to work in Nairobi, Kenya. The role covers the handling, monitoring and control of shipments from start to finish, in line with agreed policies, procedures and local legislation.

Key responsibilities

• Open shipment files, assign file numbers, obtain land-side and transport rates and third-party provider costs, and check that shipping line invoices match buying rates.
• Receive shipment pre-alert documents, run quality checks and ensure documentation is complete, correct and valid; notify the consignee and update status reports.
• Arrange shipping methods with clients and international offices, monitor cargo arrivals against bookings and ensure timely document handover.
• Coordinate transport documents such as road consignment notes, weighbridge receipts and proof of delivery, and reconcile loaded versus delivered quantities.
• Capture accruals for shipments, demurrage, detention and storage, and assist in tracking shipments from indent to invoice payment.
• Verify bills of lading, house bills of lading and air waybills against invoices and packing lists before submission to customs, and issue invoices to clients.
• Keep clients informed of arrival, clearance, dispatch and loading, resolve queries and complaints, and meet client KPIs.
• Act as first point of contact for customs queries, work with the customs team and revenue authority on tariffs and pricing, and comply with company regulations and Global SOPS.
• Produce daily, weekly and monthly reports on exceptions, unbilled shipments, volume, status, WIP and accruals.

Required profile

• Minimum diploma in Supply Chain, Logistics, Transport Management, Port Operations or equivalent.
• At least 3 years of experience.
• Freight forwarding certificate and Customs Clearance accreditation are an added advantage.

Required skills

• Excellent communication skills.
• Analytical skills, attention to detail, decision-making and problem-solving.
• Ability to interact at a high level with clients, senior management and authorities.
• Team player who can also work independently with minimal supervision.