Operations Manager – Warehousing & Inland Delivery

About the role

We are seeking an experienced Operations Manager to oversee warehousing, inventory management and inland deliveries across Kenya. The role ensures goods are received, stored and dispatched safely and efficiently while maintaining high service standards.

Key responsibilities

• Oversee receiving, storage, order preparation, dispatch and stock transfers in line with approved procedures.
• Maintain accurate inventory records, conduct regular physical counts and reconciliations.
• Monitor stock quality, shortages, damaged or expired products, returns and quarantined stock; coordinate investigations and corrective actions.
• Ensure compliance with Good Distribution Practice (GDP), regulatory requirements, quality standards and internal procedures.
• Maintain warehouse security, cleanliness, equipment and temperature‑control systems.
• Review and improve warehouse procedures, investigate operational deviations and report issues.
• Manage the delivery fleet and third‑party courier partners, including service agreements, insurance and performance reviews.
• Track operating costs, prepare regular stock and management reports, and reconcile supplier and transport statements.
• Lead, coach and develop warehouse and logistics staff, set objectives and conduct performance reviews.

Required profile

• Bachelor’s degree in Pharmacy, Operations, Business Management or related field; postgraduate logistics or supply‑chain qualification is a plus.
• 5–10 years’ experience in operations management, preferably in pharmaceuticals, FMCG or logistics.
• Strong understanding of supply‑chain and inventory management with financial and cost‑control awareness.
• Experience in quality assurance and compliance with operational procedures and standards.
• Proven ability to manage warehouse operations, delivery teams, external logistics providers and staff performance.

Required skills

• Inventory management
• Supply‑chain planning
• Quality assurance
• Regulatory compliance (GDP)
• Cost control and financial reporting