Operations Supervisor - Security Operations

About the role

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African region. On behalf of its client in the security industry, it is recruiting an Operations Supervisor to work in Nairobi, Kenya. The supervisor oversees daily security operations, manages security personnel and ensures the safety and protection of the client's assets and premises.

Key responsibilities

• Oversee and coordinate security guards across assigned posts
• Prepare duty rosters and ensure full coverage of shifts
• Document and report incidents accurately and promptly
• Conduct security briefings and train guards on protocols, emergency response and customer service
• Ensure guards understand post orders and standard operating procedures (SOPs)
• Submit daily, weekly and incident reports to management
• Respond to client inquiries, complaints or service issues promptly
• Address operational issues as they arise and escalate complex problems when necessary

Required profile

• Diploma or degree in Criminology, Security Management or a related field
• At least 3-5 years of experience in security operations, including 1-2 years in a supervisory role

Required skills

• Strong leadership and decision-making skills
• Excellent observational and analytical abilities
• Clear communication and interpersonal skills

Applications are submitted through the application link provided; only shortlisted candidates will be contacted.