Payments Investigations Team Leader

About the role

The Senior Manager for Forensic Investigations will lead the Payments Investigations team at Equity Bank, providing strategic direction and oversight for all fraud‑related inquiries across the bank’s payment channels. The role involves assigning investigations, ensuring adherence to procedures, and supervising staff to deliver timely and professional outcomes.

Key responsibilities

• Provide strategic leadership and oversight of investigations into payment systems fraud, electronic banking fraud, card fraud, SWIFT transactions, mobile banking fraud, ATM fraud, cheque fraud and unauthorized fund transfers.
• Direct and supervise investigations of suspicious transactions, system compromises, phishing incidents, social‑engineering schemes and payment processing irregularities.
• Review and analyse transaction logs, system audit trails, settlement records, switch reports, card management data and digital evidence to determine the nature and extent of fraudulent activity.
• Coordinate investigations with local and international payment schemes, correspondent banks, regulators, telecommunications providers and law‑enforcement agencies.
• Develop and deliver fraud‑awareness and investigative training programmes for bank personnel.
• Plan and execute fraud‑management initiatives in line with bank policies, regulatory requirements and strategic objectives.

Required profile

• Extensive experience in forensic investigations or fraud detection within a banking or financial‑services environment.
• Proven leadership ability to assign, supervise and mentor investigation teams.
• Strong knowledge of banking regulations, compliance standards and investigative best practices.
• Excellent analytical, communication and stakeholder‑management skills.

Required skills

• Payment fraud investigation
• Transaction log and audit‑trail analysis
• SWIFT transaction handling
• Card and mobile banking fraud analysis
• Digital evidence collection and analysis
• Regulatory compliance and reporting