Portuguese Customer Support Specialist – Nairobi
Get Thrivin · Comté de Nairobi
Description du poste
About the role
Thrivin Africa Outsourcing is expanding its Customer Support team in Nairobi and seeks fluent Portuguese speakers to assist international brands. As a Portuguese Customer Support Specialist, you will handle inbound and outbound communications, ensuring a high‑quality experience for Portuguese‑speaking customers.
Key responsibilities
- Respond to customer inquiries via phone, email, or chat in Portuguese.
- Identify, troubleshoot, and resolve customer issues efficiently.
- Document interactions and maintain accurate records in the company’s support system.
- Collaborate with internal teams to escalate complex cases when necessary.
- Provide feedback to improve service processes and customer satisfaction.
Required profile
- Fluent Portuguese (B2–C1 level).
- Strong communication and customer‑service orientation.
- Basic computer literacy.
- Problem‑solving mindset.
- Previous experience in customer service is a plus.
Required skills
What we offer
- Exposure to global brands and diverse customers.
- Opportunities for career growth and professional development.
- Competitive salary with performance‑based incentives.
- A collaborative and inclusive workplace environment.
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Get Thrivin
Comté de Nairobi
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