Portuguese Customer Support Specialist – Nairobi

About the role

Thrivin Africa Outsourcing is expanding its Customer Support team in Nairobi and seeks fluent Portuguese speakers to assist international brands. As a Portuguese Customer Support Specialist, you will handle inbound and outbound communications, ensuring a high‑quality experience for Portuguese‑speaking customers.

Key responsibilities

• Respond to customer inquiries via phone, email, or chat in Portuguese.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Document interactions and maintain accurate records in the company’s support system.
• Collaborate with internal teams to escalate complex cases when necessary.
• Provide feedback to improve service processes and customer satisfaction.

Required profile

• Fluent Portuguese (B2–C1 level).
• Strong communication and customer‑service orientation.
• Basic computer literacy.
• Problem‑solving mindset.
• Previous experience in customer service is a plus.

Required skills

What we offer

• Exposure to global brands and diverse customers.
• Opportunities for career growth and professional development.
• Competitive salary with performance‑based incentives.
• A collaborative and inclusive workplace environment.