Receptionist (Front Desk)

About the role

Zulia Parlour is seeking a full‑time Receptionist to be the first point of contact for clients at its Dagoretti Corner, Lavington office. You will ensure a welcoming and professional front‑desk experience while supporting daily administrative operations.

Key responsibilities

• Greet visitors and manage walk‑in traffic.
• Answer phone calls and WhatsApp inquiries, providing clear information on cleaning services, pricing and scheduling.
• Direct clients to the appropriate service teams or staff members.
• Schedule appointments and maintain accurate visitor and client records.
• Perform clerical duties such as filing, data entry, and handling correspondence.

Required profile

• Strong phone etiquette and professional communication skills.
• Previous experience in receptionist or front‑desk roles.
• Proven clerical abilities including record keeping and filing.
• Customer‑service orientation with the ability to resolve inquiries positively.
• Ability to work on‑site full‑time in a busy environment.
• High school diploma or equivalent; additional admin or customer‑service training is a plus.

Required skills

• Microsoft Office (Word, Excel, Outlook)
• WhatsApp messaging application