Relationship Manager, Business Banking

About the role

The Relationship Manager, Business Banking will drive client acquisition, deepen relationships, and deliver tailored banking solutions to SMEs in Mombasa. The role focuses on originating and managing quality SME relationships while meeting strategic objectives and maintaining strong risk and compliance standards.

Key responsibilities

• Grow the number of active SME clients and increase share of wallet across the portfolio.
• Drive funded and non‑funded income through lending, transactional banking, trade, and wealth products.
• Identify cross‑sell opportunities to increase product penetration per client.
• Maintain portfolio quality with disciplined credit standards and strong risk‑adjusted returns.
• Adhere to operational risk, compliance, and credit governance processes.
• Provide outstanding client experience through responsive service and proactive portfolio management.
• Build and manage a robust client pipeline, follow up leads, and convert business efficiently.
• Develop long‑term relationships with business owners and decision‑makers, understanding their funding, transaction banking, expansion, and risk management needs.
• Stay abreast of market trends, sector developments, and product capabilities to identify opportunities for SME clients.
• Partner with the Wealth team to originate, convert, and grow business‑owner opportunities across wealth products.

Required profile

• Strong knowledge and experience in SME, commercial, corporate, or business banking.
• Proven relationship management and business development skills with business owners and key decision‑makers.
• Good understanding of lending, cash management, trade finance, wealth products, and working capital solutions.
• Commercial acumen with ability to identify sector‑specific opportunities and risks.
• Experience in investment banking, structuring, advisory, or capital raising is preferred.
• Ability to operate effectively in an international environment and collaborate across product and coverage teams.
• High personal conduct standards and alignment with the bank’s valued behaviours.
• Track record of originating, managing, and growing SME or business banking client relationships.

Required skills

• Relationship Management & Interpersonal Skills
• Business Development and Sales Skills
• Product and Market Knowledge of SME banking solutions
• Execution & Deal Agility
• Customer Centricity and Collaboration
• Risk, Compliance & Regulatory Knowledge