Relationship Manager - Product & Development, Youth Banking

About the role

Kingdom Bank is looking for a commercially driven, customer-centric Relationship Manager, Product & Development, Youth Banking, based in Nairobi. The role leads the design, development, enhancement and lifecycle management of youth banking propositions that drive customer acquisition, engagement, retention and profitability, serving students, young professionals, entrepreneurs and emerging businesses.

Key responsibilities

• Lead the design, development and lifecycle management of youth banking products across deposits, savings, payments, digital banking, lending, investments, insurance and lifestyle solutions.
• Develop product concept papers, business cases, pricing proposals, financial models and commercialization plans.
• Manage the end-to-end product development process, including approvals, testing, pilot programmes, UAT, launch readiness, implementation and post-implementation reviews.
• Build customer progression pathways from transactional banking to savings, credit, investment and wealth-building solutions.
• Conduct customer segmentation, market research, competitor analysis, customer journey mapping and portfolio analytics.
• Design youth empowerment programmes and value-added services through partnerships with educational institutions, youth organizations, fintechs, employers and development partners.
• Monitor product and portfolio performance indicators and recommend pricing adjustments, enhancements and process improvements.
• Ensure compliance with regulations, internal policies, product governance and risk standards, and maintain product documentation and governance records.
• Collaborate with ICT, Operations, Risk, Compliance, Legal, Finance, Marketing, Branch Banking, Partnerships and Business Development teams, and prepare management reports and business cases.
• Serve as the bank's subject matter expert on Youth Banking products and market trends.

Required profile

• Bachelor's degree in Business Administration, Finance, Economics, Marketing, Banking, Statistics or a related field.
• Minimum of five years' relevant experience in product development, product management, proposition development, marketing, customer experience, business development or retail banking.
• Proven experience developing and managing customer-centric banking products, and in market research, customer segmentation, portfolio analytics and business case development.
• Experience in youth banking, digital financial services, ecosystem partnerships or retail banking is an added advantage.