Restaurant Hostess

About the role

The Partnership Agency is recruiting on behalf of its client for a professional, warm and customer-oriented Restaurant Hostess in Nairobi. The hostess is the first point of contact for guests, creating a welcoming atmosphere and keeping the flow of guests smooth.

Key responsibilities

• Welcome guests warmly and manage the reservation book and walk-ins efficiently
• Escort guests to their tables, present menus and assign tables according to preferences, staff sections and service flow
• Confirm reservations by phone, email or reservation systems and maintain accurate wait lists with reliable wait-time estimates
• Handle guest complaints courteously and escalate them when necessary
• Coordinate with the service team for timely table turnover and keep servers, managers and kitchen staff informed of seating preferences, special requests and VIP arrivals
• Support the service team during peak hours and keep the reception area clean and up to date

Required profile

• Diploma or certificate in Hospitality Management is an added advantage
• Proven experience as a Hostess or in customer-facing roles; restaurant or hotel experience preferred
• Excellent communication and interpersonal skills, with a professional, warm and friendly manner
• Ability to stay calm under pressure in a fast-paced environment, with strong organisation and multitasking skills

Required skills

• Knowledge of reservation systems is an added advantage

What we offer

• Service charge offered