Senior Operations Manager

About the role

The Senior Operations Manager provides overall strategic oversight, coordination and performance management across housekeeping, transportation, unit operations, repairs and maintenance and office operations. The role translates company objectives into operational priorities, ensures budget compliance, enforces quality standards and fosters cross-departmental coordination. It is a full-time position based in Westlands.

Key responsibilities

• Provide management oversight and direction to departmental managers, supervisors and team leads, and review operational performance regularly, holding leads accountable for results, corrective actions and timely closure of open items.
• Identify recurring operational failures, determine root causes and implement sustainable process improvements.
• Oversee the Housekeeping Manager to ensure SOP compliance, hygiene standards, inspection pass rates, inventory control and timely unit readiness.
• Oversee daily transport management, route scheduling, fuel efficiency, vehicle licensing and insurance, routine maintenance and safety compliance.
• Ensure high presentation standards across units, manage check-in/check-out readiness, defect resolution, unit onboarding and offboarding workflows.
• Manage maintenance workflows, preventive maintenance schedules, vendor contracts, quality checks on repairs and emergency issue escalation.
• Provide administrative oversight to keep the workplace secure, well-supplied and functional.

Required profile

• Diploma or bachelor's degree in Operations, Hospitality, Facilities Management, Business Administration or a related field.
• At least 4 years of operational experience, including 2 years in management; hospitality, serviced-apartment, property or facilities experience preferred.
• Proven ability to lead departmental teams, manage vendors and resolve cross-functional operational issues.

Required skills

• Working knowledge of housekeeping, maintenance, transport, procurement, budgets, reporting and operational cost drivers.
• Budget compliance and quality standard enforcement.

Candidates who meet the qualifications should send their CV by email to the employer's recruitment contact. Interviews are held on a rolling basis until the position is filled, and only shortlisted candidates will be contacted.