Sales Executive - Jewellery

About the role

Brites Management Services is hiring a full-time Sales Executive for a luxury jewellery showroom in Westlands. The role centres on delivering an exceptional luxury shopping experience, building long-term customer relationships and driving sales through upselling and cross-selling.

Key responsibilities

• Understand customer preferences and recommend suitable jewellery pieces, and develop long-term relationships with new and existing customers.
• Identify sales opportunities through upselling and cross-selling, and stay informed on collections, gemstones, precious metals, pricing and industry trends.
• Keep jewellery correctly tagged, priced and displayed, and receive, inspect and record incoming stock.
• Carry out daily, weekly and monthly stock counts and investigate discrepancies.
• Protect merchandise by following security procedures during opening, closing and customer interactions.
• Process transactions through the POS system in line with eTIMS requirements, handle cash, card and mobile money payments and reconcile them at the end of each shift.
• Assist customers with exchanges, repairs, resizing, warranties and after-sales support, follow up on purchases and resolve complaints professionally.
• Support marketing campaigns, promotions, exhibitions and product launches, monitor competitors and prepare daily sales, inventory and customer feedback reports.
• Keep the showroom clean and secure, maintain customer confidentiality and collaborate with colleagues to meet sales targets.

Required profile

• Diploma in Sales, Marketing, Business Administration or a related field.
• Previous experience in jewellery sales, luxury retail, retail sales or stock management.
• Excellent customer service and relationship management skills, strong communication and negotiation abilities.
• Prior experience handling high-value products is an added advantage.

Required skills

• Knowledge of billing systems and eTIMS procedures.
• Experience with stock management and inventory systems.
• Basic computer proficiency.

Applications are made by sending a CV to the employer's recruitment team; interviews are held on a rolling basis until the position is filled.