Senior Manager - Fulfilment Center

About the role

Kilimall is hiring a full-time Senior Manager for its Fulfilment Center in Nairobi. The role oversees warehouse and logistics operations, working with Warehouse and Logistics Leaders to streamline processes and ensure efficient fulfilment. The employer is listed as Kilimall, with the listing published through a corporate staffing partner.

Key responsibilities

• Develop and implement fulfilment strategies to meet operational targets and customer satisfaction goals.
• Work with Warehouse and Logistics Leaders to streamline processes and ensure efficient fulfilment operations.
• Oversee order processing, inventory accuracy, picking, packing, dispatch, transportation and delivery coordination.
• Establish and monitor KPIs, service-level agreements, productivity targets and operational standards.
• Drive initiatives to reduce operational costs, minimize wastage and improve productivity.
• Identify operational gaps and implement automation and best practices.
• Provide strategic direction to operational leaders and build a high-performing team.
• Collaborate with Customer Service, Marketplace, Finance and other departments to resolve operational challenges.
• Analyze operational data and provide actionable recommendations.
• Ensure operations can accommodate growth and peak-season demand while maintaining service quality.

Required profile

• Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Business Administration or a related field.
• At least 10 years of overall experience in fulfilment operations, preferably in e-commerce, retail distribution, courier services or high-volume environments.
• At least 5 years of management experience overseeing large-scale operations and managing operational managers or departmental leaders, including both warehouse and logistics operations.
• Proven track record in high-volume order fulfilment, operational KPIs, cost optimization, inventory control and service-level performance.
• Experience managing large teams, operational budgets and multiple functions.

To apply, send your CV and a cover letter by email to the recruiter, stating the subject "SENIOR MANAGER-FULFILMENT CENTER" and your current and expected remuneration, before 9 November 2026. Only shortlisted candidates will be contacted.