Senior Relationship Officer - HNI

About the role

Sidian Bank is hiring a Senior Relationship Officer for High Net Worth Individuals (HNI) in Nairobi. The post-holder manages HNI client relationships and sales to meet set sales targets and wallet share, while building long-term profitable customer relationships. It is a full-time management-level role.

Key responsibilities

• Manage HNI client relationships and sales, cross-selling and upselling bank products and services
• Prepare an individual business plan and action plan contributing to branch growth and the branch budget
• Own all product lines and sales and business development for HNI clients, growing assets and liabilities and transactional income
• Develop new business opportunities and expand the customer base across markets
• Ensure lending complies with the Bank's Credit Policy, Central Bank of Kenya guidelines and the Banking Act, and follow the Environmental Social Management (ESM) policy
• Use the bank's MIS system to track performance, monitor customer satisfaction and produce management and statutory reports
• Build the Sidian Bank brand, support product specialists and the sales team in marketing to local businesses, and engage with key local clients and influencers
• Achieve set CSAT, CES, NPS and client engagement scores, gather customer feedback and minimise attrition
• Conduct financial needs analysis of HNI clients and manage PAR accounts and credit appraisals as per policy
• Support branch operations, act as branch custodian when needed, and close audit findings within timelines
• Set performance objectives, prepare an annual Personal Development Plan, attend staff meetings and complete the required learning and training hours

Required profile

• University degree or above in a relevant business discipline such as business administration or finance
• At least 5 years' experience in retail banking and/or commercial banking, including a minimum of 3 years in sales
• Diploma in Banking (AKIB) is an added advantage

Required skills

• Sound knowledge of Retail Banking and SME products, services and processes
• Understanding of the retail market, key competitors and the CBK regulatory framework
• Strong leadership, marketing, sales, management, communication and stakeholder management skills
• Analytical, planning, decision-making and project management abilities