Service Coordinator

About the role

We are seeking a highly organised, proactive Service Coordinator to support a UK safety, compliance and risk‑management organisation. You will manage the scheduling and delivery of safety audits, fire risk assessments and training across the UK.

Key responsibilities

• Coordinate daily schedules, allocate work to professionals based on skills, location and service requirements.
• Liaise with clients, auditors, contractors and internal teams to communicate booking changes and maintain accurate records.
• Monitor workloads, service performance and ensure appointments meet agreed deadlines.
• Provide administrative and project coordination support, reorganising arrangements when auditors become unavailable.

Required profile

• Strong organisational and time‑management abilities with the capacity to handle multiple schedules and competing priorities.
• Excellent attention to detail and accuracy in maintaining bookings and operational information.
• Confident communicator in written and spoken English, able to handle challenging conversations professionally.
• Calm, logical problem‑solver who can make timely decisions in a fast‑paced environment.

Required skills

• Advanced Excel or Google Sheets skills, including formulas, VLOOKUP and pivot tables.
• Experience with digital scheduling, workflow or CRM systems (e.g., HubSpot).
• Background in operations, dispatch, workforce planning, logistics, software support or customer success is desirable.