SME Relationship Manager – Coast

About the role

The SME Relationship Manager will lead acquisition and business development activities for the coastal portfolio, ensuring profitable growth and strong client retention. You will act as the primary point of contact for small‑and‑medium enterprises, delivering tailored solutions and maintaining high service standards.

Key responsibilities

• Identify and acquire new SME customers while expanding existing relationships.
• Drive portfolio profitability through cross‑selling, upselling and retention initiatives.
• Provide day‑to‑day customer service and manage client information accurately.
• Record all customer engagements in the CRM system.
• Ensure compliance with internal policies and external regulatory requirements.

Required profile

• Bachelor’s degree in a business‑related field.
• Minimum of 4 years’ experience managing SME clients or business development.
• Strong interpersonal, communication and presentation abilities.
• Proven track record of delivering results and meeting customer expectations.
• Entrepreneurial mindset with commercial acumen.

Required skills

What we offer

• Competitive market‑level remuneration package.
• Opportunity to grow within a dynamic, client‑focused organization.