Spa Supervisor – Hospitality Management

About the role

Spa Supervisor manages daily spa operations, oversees therapist staff, and maintains service quality standards. The role ensures exceptional guest experiences, smooth staff coordination, and adherence to hotel service standards, acting as the primary point of contact for guests and therapists during shifts.

Key responsibilities

• Supervise daily spa operations, including scheduling, treatment room readiness, and guest flow.
• Lead, train, and motivate spa therapists, receptionists, and attendants.
• Handle guest inquiries, feedback, and service recovery professionally.
• Monitor inventory of spa products and supplies, and coordinate reordering.
• Ensure compliance with hygiene, safety, and licensing regulations.
• Assist with rostering, performance monitoring, and on‑the‑job coaching of staff.
• Support achievement of spa revenue targets through upselling and retail sales.
• Maintain cleanliness, ambiance, and presentation standards throughout the spa.
• Prepare shift reports and communicate updates to the Spa Manager.

Required profile

• Diploma or certification in spa therapy, cosmetology, or hospitality management.
• 2–4 years of experience in a spa environment, with at least 2 years in a supervisory role.
• Strong knowledge of spa treatments, products, and wellness trends.
• Excellent guest service, leadership, and communication skills.
• Ability to work flexible hours, including weekends and holidays.