Store Manager – Retail Leadership Role

About the role

iStore, Africa’s largest Apple Premium Reseller, is seeking a dynamic Store Manager to lead its Nairobi outlet. You will be responsible for day‑to‑day operations, driving sales, and delivering the high‑standard Apple customer experience.

Key responsibilities

• Lead, mentor and develop a team of passionate retail staff.
• Ensure the store meets or exceeds financial, unit and development targets.
• Maintain deep knowledge of Apple products to position the store as the go‑to destination for customers.
• Oversee all in‑store operations including staffing, inventory, merchandising and customer experience.
• Collaborate with regional and head‑office teams to align initiatives.
• Analyse performance data, report trends and provide customer insights.
• Uphold visual merchandising standards and brand representation.
• Drive operational excellence and identify continuous‑improvement opportunities.

Required profile

• Completed Kenya Certificate of Secondary Education (KCSE); tertiary qualification advantageous.
• Minimum 5 years’ experience leading large teams in a high‑turnover, complex retail environment.
• Strong leadership and matrix‑management abilities.
• Excellent communication and interpersonal skills.
• Proven track record of achieving sales targets and delivering outstanding customer service.
• Ability to thrive in a fast‑paced, agile setting while maintaining strategic oversight.
• Strong operational and reporting skills, using data for decision‑making.

Required skills

What we offer

• Work for a globally recognised premium brand.
• Opportunities for career growth in an innovative, supportive environment.
• Lead a passionate team committed to excellence.