Strategic Account Manager – Enterprise Renewals (Remote)

About the role

Join Trilogy as a Strategic Account Manager focused on high‑value enterprise renewals. Working remotely, you will partner with our AI‑powered renewals agent, Fiona, to drive multi‑year, seven‑figure contracts while applying human judgment to the most strategic interactions.

Key responsibilities

• Manage executive relationships and negotiate complex enterprise renewal contracts.
• Collaborate with Fiona, providing insights that improve its AI capabilities and operational independence.
• Assess customer health, product adoption, and commercial history to proactively secure favorable outcomes.
• Utilize Salesforce and AI‑driven workflows to maintain accurate forecasts and identify renewal risks early.
• Translate customer interaction insights into scalable enhancements for the renewals system.

Required profile

• Seasoned professional with direct experience managing enterprise renewals or retention for B2B software.
• Proven ability to engage with C‑level executives and shape commercial strategy.
• Comfortable leveraging AI as a performance multiplier and shaping future‑focused processes.

Required skills

• Salesforce

What we offer

• Competitive salary of $200,000 per year USD.
• Fully remote work environment.
• Opportunity to shape AI‑first renewal processes for a leading software portfolio.