Administrative Services Supervisor

About the role

Cigna Healthcare is looking for an Administrative Services Supervisor to lead and develop administrative operations teams and deliver consistent, efficient and customer-focused services. The supervisor oversees day-to-day operations, balances workloads and resources, and leads teams through changes driven by automation, artificial intelligence and digital technology.

Key responsibilities

• Lead the team to productivity, quality, service and customer satisfaction outcomes through workload, inventory, capacity and priority management.
• Develop employees through recruitment, onboarding, coaching, feedback, performance management, training and career-development discussions.
• Lead operational and technology-enabled change, building readiness and addressing adoption barriers.
• Use management reporting and operational data to identify risks, guide decisions and optimise resources.
• Strengthen relationships with internal and external stakeholders across locations.
• Resolve operational escalations through root-cause analysis and corrective action, and escalate quality issues and control gaps.
• Promote continuous improvement and automation, monitor outcomes, support team engagement and manage the allocated budget.

Required profile

• Bachelor's degree or equivalent relevant professional experience.
• At least 2 years of experience leading and supervising teams in an operational, administrative or customer/service environment.
• Experience managing productivity, quality and service-delivery KPIs, and supporting process improvement and organisational change.
• Fluency in English and the ability to engage teams across different locations and cultures.
• Nice to have: experience leading teams across multiple countries, healthcare, insurance, shared services or high-volume operations, and additional languages.

Required skills

• Strong analytical and problem-solving skills, stakeholder management and communication.
• People leadership, coaching, employee engagement and continuous improvement.
• Microsoft Excel, PowerPoint, Word and Outlook.
• Nice to have: experience with CRM platforms, dashboards, workflow tools and automation initiatives.

What we offer

• Competitive compensation package.
• Multicultural and hybrid working environment.
• Private medical insurance and employee wellbeing benefits.
• Continuous development program.