Assistant Relationship Manager – Commercial Banking

About the role

The Assistant Relationship Manager supports the Relationship Manager in delivering high‑quality service to commercial customers on the Coast. You will act as the primary contact in the RM’s absence, help develop relationship plans, and drive customer digitisation.

Key responsibilities

• Serve as the principal point of contact for assigned commercial clients, maintaining relationships with key contacts and coordinating introductions across Absa Group.
• Assist in creating and updating Customer Relationship Plans, monitor service standards, and contribute to achieving Net Promoter Score targets.
• Research and prospect new business opportunities, manage leads, and support business development presentations.
• Conduct full customer due diligence, support credit application preparation, and ensure compliance with risk and regulatory frameworks.

Required profile

• Minimum two years of experience in banking, sales or customer service roles.
• Ability to work independently and collaboratively in hybrid or remote settings.
• Strong communication skills and a professional approach to client interactions.

Required skills

• Advanced knowledge of banking and financial services products.
• Proficiency in using internal CRM and lead tracking systems.