Branch Manager (Forex Bureau) – Mombasa

About the role

A well-established and reputable Forex bureau in Mombasa is looking for a dynamic, results-driven Branch Manager to support its daily operations and ensure compliance with regulatory requirements. The role covers overseeing the bureau's day-to-day activities, assisting in financial operations, managing staff and improving customer service.

Key responsibilities

• Assist in managing the bureau's daily operations so that business transactions run smoothly.
• Supervise and support the front-office team in handling forex transactions efficiently and accurately.
• Ensure full compliance with regulatory requirements, including Central Bank guidelines, AML policies and KYC procedures.
• Maintain accurate records and reports for audit and regulatory inspections.
• Identify opportunities to expand the customer base and increase forex transaction volumes.
• Assist in preparing financial reports, daily transaction summaries and management reports.
• Supervise, train and motivate staff to ensure high performance and adherence to company policies.

Required profile

• Bachelor's degree in Finance, Business Administration or a related field.
• At least 3-5 years of experience in a forex bureau, banking or financial services sector.
• Familiarity with Central Bank regulations and AML/KYC compliance requirements.
• Strong leadership and people management skills.