Business Operations Intern

About the role

The Business Operations Intern coordinates the day-to-day operations of Softlink Options Limited, providing administrative, operational and commercial support across the organization. The role acts as the operational hub connecting customers, team leaders and intern management, ensuring business processes run consistently, professionally and efficiently.

Key responsibilities

• Coordinate daily office operations, maintain administrative systems, organize meetings and logistics, and manage facilities, consumables and reception services.
• Manage the leadership's meeting schedule and calendar, prepare documentation and minutes, follow up on action items, and coordinate travel and meeting logistics.
• Monitor tender portals daily, maintain the tender register and library, coordinate document preparation and submissions, and meet all deadlines.
• Maintain the CRM, research prospects, send introduction letters, schedule customer meetings, support proposals and generate CRM reports.
• Coordinate domain registrations and renewals, hosting administration, SSL tracking and customer onboarding.
• Maintain the document repository, statutory documents, proposal templates, company profiles and SOP library.
• Keep statutory and compliance records current, support policy reviews and internal audits.
• Submit weekly operational reports, maintain KPI records and keep Odoo activities and dashboards up to date.

Required profile

• Diploma or Bachelor's degree in Business Administration, Information Systems, Procurement, Marketing, ICT or a related field.
• Office administration, operations or customer support experience desirable.
• Exposure to tender management is an added advantage.
• Experience with CRM or ERP systems is desirable.

Required skills

• Microsoft Office and Google Workspace
• Odoo ERP (preferred)
• CRM systems
• Business documentation and tender portals
• Domain and hosting administration (desirable)